Refund policy

Return Policy

If you would like to return an item you purchased from Crowned, we are happy to accept all returns within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging, including the complimentary Pocket of Prosperity pouch.

To return an item, please click here.

If you added shipping protection at checkout, return and exchange shipping is free.
If not, we’ll deduct the shipping cost from your refund.

To qualify for a return:

  • Items must be in their original condition
    • We will check for signs of wear or damage
  • Returns must include all original packaging (tags, box, and Pocket of Prosperity)
  • Returned within 30 days of purchase

Non-returnable items:

  • Gift cards
  • Items marked final sale

Your account will be credited within 15 days of Crowned receiving your item.

 

Quality Promise

At Crowned, we are committed to ensuring customer satisfaction with our products.

Our Quality Promise is designed to address any concerns regarding the condition and performance of your jewelry.

For defective items, we will address these concerns through our Quality Promise policy. This policy ensures that if a product does not perform as intended, we will work with you to make it right.

  • All Quality Promise claims are handled on a case-by-case basis.
  • Proof of purchase is required to initiate a claim.
  • Items affected by ordinary wear and tear, misuse, or accidents are not eligible for replacement or refund.

Please reach out to wecare@crownedbystephanie.com if you need any help.

 


Exchange Policy

If you need to exchange your purchase, please click here to initiate an exchange.

Crowned is not responsible for items that may be lost or damaged during return shipment. We recommend adding shipping protection at checkout.